We are committed to making this a secure and easy online shopping experience for you. If you have any questions regarding this site or any of the contemporary or neo-ethnic products on it, or if you have questions regarding an order already placed, please email us at: info@azzia.com.

Shipping Policy

We ship only to the lower contiguous 48 states of the U.S.A.  We do not ship to P.O. Boxes. We will ship to other countries and areas on a case-by-case basis and will provide you a shipping quote before confirming the order.  We will not arrange shipping large freight items overseas.  It will be up to the client to arrange an overseas freight carrier.  If interested in purchasing from a country outside the U.S., any U.S. territories, or the states of Alaska or Hawaii, please e-mail us or contact us through the "Contact Us" page with a list of products you are interested in, and the address you want products shipped to.  We will get in touch with you as soon as possible.

Shipping Methods

Smaller decor items typically ship through UPS.  Below are descriptions of the different delivery options for a majority of the orders.

• Standard Shipping (least expensive):  Packages are delivered to the garage or first dry area.   Going over thresholds or going up stairs is not included at this level of service.
• Inside Delivery (moderate expense):  Packages are delivered inside, and delivery includes going up to two (2) flights of stairs.
• White Glove Delivery (most expensive):  Packages are delivered inside, and delivery includes going up to two (2) flights of stairs, unpacking, and debris removal.  Service also includes assembly up to 30 mins.       

You will be able to select your delivery preference when you are checking out.  You can try different shipping options and click the ‘Update' button on the checkout page to see real time shipping fee calculations on the website.  These shipping methods require signed delivery acceptance upon receipt of goods.  The freight company will arrange a delivery time by contacting you 1 day prior to anticipated delivery date.

If you require any additional considerations (e.g. more than 2 flights of stairs with inside delivery), please contact us and give us as much specifics as possible, and we will get back to you with a customized delivery quote as soon as possible.

 Delivery times average 4 weeks since we use freight companies to ensure careful handling of your order.

Product Assembly:  Most of our furniture is shipped unassembled.  This helps keep shipping costs down, and also prevents damage to the furniture.  Moderate assembly is required on most wooden furniture.  Easy assembly (legs screwed on to sofa) is required on most sofas.  If you select white glove delivery, 30 minutes of assembly time is included as part of the delivery, which should be sufficient time to assemble a majority of the pieces.  Simple tools like screw drivers, hammers, and wrenches are sufficient to assemble most of our furniture.

Return Policy

There is a 15-day refund guarantee on most merchandise (excluding special order, discontinued, sale, or clearance items) for any reason.  Please either e-mail info@azzia.com or contact us through the "Contact Us" page with your intent to return the item.

Returns must be authorized in advance.  Please contact us before sending the item or it will not be accepted.

Customer is responsible for return shipping costs, insuring the item, and any damage claims needed on the return.  Pack and seal the return item well.  Note, in some cases we absorb some of the shipping costs on sales of large items, hence return shipping may cost more than shipping paid at time of purchase (we will provide you with shipping invoices upon request).  Once you contact us with intent to return an item, we can provide you with an accurate shipping quote.  You may use shipping companies of your choice for returns, but only upon approval of shipping method and delivery time by us.  Item must reach us in undamaged condition to get a refund.

A 15% restocking fees will be assessed on all returns in addition to two-way shipping costs.

Merchandise must be returned in original factory condition, including all packing materials, inserts, instructions, manuals, warranties, and accessories.

We will inspect and test all returned merchandise for damage and missing parts and may refuse returned merchandise based on our findings. If you use your own shipping company, we recommend that all returns be insured by shipper and packed properly per the shipper's guidelines.

Damaged Merchandise

In the rare situation that you receive damaged merchandise, please be sure to note it on the delivery paperwork you sign, and contact us as soon as possible thereafter.  If the carton is obviously severely damaged, refuse the shipment from the freight company.  We will arrange for a replacement or replacement parts to be rushed out.  Keep all packing materials and merchandise as they arrived for return.  We will inform you of what to do.  You can report any minor damage noticed after acceptance of delivery within 24 hours of receipt.  Use the "Contact Us" page to get in touch with us. 

Order Cancellation Policy

Customer has 24 hours to cancel an order once it is placed, excluding weekends.  There will be no cancellation charge assessed.  In the rare chance that the product has shipped within this 24 hour period, you are responsible for two way shipping charges and a 15% restocking fee.  Any charges will be deducted from your refund. 

Out of Stock Policy

If your selected merchandise is out of stock, we will inform you within a few business days upon receipt of the order.  We will inform you via e-mail or telephone of the shipping schedule.  If the proposed delivery schedule is not satisfactory, we will give you a full refund.  If you agree to the new ship time and then cancel at a later date but before item ships, we will process a refund minus any cancellation fees.

Satisfaction Guarantee

We extend a 100% satisfaction guarantee. If you are not completely satisfied, most items may be returned to us by contacting us within 15 days of receiving your order.  The return item must be in excellent condition.  We will issue you a refund less any processing and shipping fees.  See our Return Policy below.  E-mail info@azzia.com or contact us through the "Contact Us" page with your intent to return the item first.

Security Guarantee

All transactions are processed through a secure server, which uses Secure Socket Layer (SSL) technology to safeguard your credit card and personal information. 

You can shop at www.azzia.com online with confidence.

We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
•  Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy

www.azzia.com is registered with the Authorize.Net Secure Payments Seal program.

Privacy Statement

For each visitor to our Web site, our Web server does not automatically recognize any information regarding the domain or e-mail address. We do collect the e-mail addresses of those who communicate with us via e-mail.  We aggregate information on pages accessed on our site and user specific information on pages consumers visit on our site.  We also aggregate information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded.  The information is used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumers, and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to unsubscribe@azzia.com, or by writing to our mailing address, and telling us that you do not want to receive e-mails from our company.  Azzia LLC is committed to maintaining consumer privacy.  Under no circumstances will se sell your information to third parties.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Disclaimer

Colors of products on website may vary slightly from actual color due to photography, scanning, display settings of your monitor, etc. All items are bought in new factory condition and there may be slight variations due to manufacturing.